Returns
We accept returns for items* that are unused, unwashed, unaltered, and in their original packaging.
To start a return request, please:
- Fill in the returns note, you may download a copy of it here.
- Pack the item and your completed returns note in its original packing material.
- Send your parcel using a delivery method that allows tracking or send it by hand to 390 Victoria Street
#02-30, The Golden Landmark, Singapore 188061. Return parcels are to reach us within 30 calendar days from dispatch date for local orders, or 45 calendar days for international orders.
You are responsible for postage costs of returned items. If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return and any request for refund. You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
If we accept your return, we will make any refunds due to you as soon as possible and generally within 14 days from the day on which we receive the returned product. Please note that refunds will be provided only in the form of store credit.
Incorrect Items
If you believe you have received the wrong item, at rosalind@nontoxic.sg with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. The maximum refund for postage costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 7-21 days at one cost but you choose to have the product delivered within a shorter period at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
Please note that items must be unused, unwashed, unaltered, and in their original packaging. If the correct item is no longer in-stock, a refund will be issued.
Need help?
Contact us at rosalind@nontoxic.sg for questions related to refunds and returns.